We currently do not operate a physical retail store. You can visit us at our office at 151 Chin Swee Road Manhattan House 02-24 Singapore 169876 by appointment only. Everything we sell is available on our web and mobile apps and you can directly select and pay by telegraphic transfer, debit or credit card and crypto. The InProved web and mobile app also contains a human help desk whereby you can ask any questions about your purchase. We are also available on all communication channels, such as phone, video, whatsapp, email and linkedin, for you to feel safe that we have someone with you at every step of the process.

You need to open an account on InProved.com. The account opening is a simple process of signing up and logging in. You can then select the bullion product and complete your purchase.

There are no surcharge for paying by bank transfer and crypto. There is a small 5% surcharge when purchasing by debit or credit card.The prices listed when you are about to complete the purchase are what you will need to send or pay. If there are any questions about the value you can always engage our advisors via livechat.

By default we will store your bullion bars in our Singapore vault. You can then decide that you want to send it to your home country outside of Singapore or to another Singapore location, by which we will quote you the price of freight, transport and shipping.Following payment of such transport costs, you can then be informed directly by the forwarder that the bullion bars is on route to your destination.

If not directly available in our inventory, we still ensure that all products which we take orders for, are either on the way to us or immediately available to order from our suppliers. We only sell physical bullion available to be supplied, and not paper promises.

We only sell 1kg bullion bars hence the minimum quantity is 1kg and minimum value is equivalent of 1kg. We may have smaller quantities, like 500g, bullion bars as we progress, from which you can procure and take these bars as they are.

Once the order is placed, there are no cancellations. The reason is that the value of bullion fluctuates in price based on external factors beyond InProved’s control. You may, however, sell the purchased products back to InProved at any time.

You must initiate the payment for your order no later than the next business day after you placed your order. For example, if you placed your order on a Monday, you must initiate the payment no later than the next day, Tuesday. For card payments, via debit or credit card, you can do it online at InProved.com, the funds will reach us within 7-14 days. We do not advise card payments for large transactions as there is a 5% transaction fee. For bank transfers, please send the payment no later than the next business day. As bank transfers may take up to 3 business days or more to reach InProved, we will allow time for receiving your bank transfer. For crypto payments, please send your payment within 20mins of placing your order.

InProved locks the price at the time the order is placed. No charges will be added thereafter.

An administration fee of SGD 60 plus a fee for any market price negative to InProved will be charged and invoiced.

We will mail you the invoice directly to your email. You can also find the order under “transactions” in the “payments” tab, once you have placed it.

Goto “gold tracker” to set a spot price against the major cryptocurrencies. You will receive an email to notify you when gold reaches a certain level.

Our accounts team typically process payments within 1-2 business days once the payments reach InProved. Once payment is received, within 1-2 business days, your order will be sent to InProved’s vault and your account will show that the items you ordered are held under your name.

Please contact InProved customer support at support@inproved.com and we will be able to assist your accordingly. You can also livechat InProved Admin through the InProved.com mobile or webapp.

We occasionally run promotions to sell bullion at no spread. If you have procured bullion during these promotions and would like to sell them, you can only do so after the holding period has lapsed.

Minted bullion bars are typically presented in laminated packs whereas Cast bullion bars do not come with any packaging.

Contact us at support@inproved.com or livechat InProved admin from InProved.com and we will advise accordingly about freight and shipping.

Please contact us at support@inproved or livechat InProved admin from InProved.com. We typically respond within less than 24 hours from Monday to Saturday, but are closed on Sundays and Public holidays.

No, we don’t have offices in other countries besides Singapore, but that could change in the near future as we are continuously looking for good partners.