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| Procure investment-grade 1kg gold bars at spot +0.25%. Enquire within. |
| Procure investment-grade 1kg gold bars at spot +0.25%. Enquire within. |
InProved Pte. Ltd. uses the name of “InProved” on the web site https://InProved.com. These names refer to the company InProved Pte. Ltd., incorporated in Singapore with company registration number 201602269C..
By placing an order with InProved Pte. Ltd. (InProved), the Customer confirms that he/she has read and accepted the Terms and Conditions as stipulated in this text. Unless explicitly specified, these Terms and Conditions apply to all orders regardless of whether these are buy orders, sell orders, scrap orders, storage orders and regardless of whether the orders are placed through the website, in person, by telephone, by e-mail or otherwise. Unless explicitly specified, these Terms and Conditions also apply to all orders regardless of which location or jurisdiction products or services are offered. By placing an order with InProved, the Customer agrees to the Terms and Conditions stipulated in this text.
InProved may amend or vary these Terms and Conditions at any time by posting a revised version on its website. The revised version will be effective upon posting. If the revised version includes a substantial change, the Customer will be notified with 7 days prior notice using the e-mail on the Customer’s InProved account.
In these Terms and Conditions:
Agreement means the binding agreement entered into when a Customer places an Order with InProved that a Customer enters into.
The prices of the products offered by InProved follow the spot-price for precious metals as well as other price mechanisms.
InProved Pte. Ltd. uses the name of “InProved” on the web site https://InProved.com. These names refer to the company InProved Pte. Ltd., incorporated in Singapore with company registration number 201602269C..
By placing an order with InProved Pte. Ltd. (InProved), the Customer confirms that he/she has read and accepted the Terms and Conditions as stipulated in this text. Unless explicitly specified, these Terms and Conditions apply to all orders regardless of whether these are buy orders, sell orders, scrap orders, storage orders and regardless of whether the orders are placed through the website, in person, by telephone, by e-mail or otherwise. Unless explicitly specified, these Terms and Conditions also apply to all orders regardless of which location or jurisdiction products or services are offered. By placing an order with InProved, the Customer agrees to the Terms and Conditions stipulated in this text.
InProved may amend or vary these Terms and Conditions at any time by posting a revised version on its website. The revised version will be effective upon posting. If the revised version includes a substantial change, the Customer will be notified with 7 days prior notice using the e-mail on the Customer’s InProved account.
In these Terms and Conditions:
Agreement means the binding agreement entered into when a Customer places an Order with InProved that a Customer enters into.
Unsecured Transmission of User Content You understand that the operation of the Site and Platform, including User Content, may be unencrypted and involve transmission to InProved’s third party vendors and hosting partners to operate and maintain the Site and Content. Accordingly, you acknowledge that you bear sole responsibility for adequate security, protection and backup of User Content. InProved will have no liability to you for any unauthorized access or use of any of User Content, or any corruption, deletion, destruction or loss of any of User Content.
Feedback You may submit ideas, suggestions, or comments (“Feedback”) regarding the Site and Content or InProved’s business, products or services. By submitting any Feedback, you acknowledge and agree that (a) your Feedback is provided by you voluntarily and InProved may, without any obligations or limitation, use and exploit such Feedback in any manner and for any purpose, (b) you will not seek and are not entitled to any money or other form of compensation, consideration, or attribution with respect to your Feedback regardless of whether InProved considered or used your Feedback in any manner, and (c) your Feedback is not the confidential or proprietary information of you or any third party.
Your Representations and Warranties. You represent and warrant to InProved that your activity on the Site and InProved’s possession and use of User Content as contemplated in these T&Cs do not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right, nor does User Content contain any matter that is defamatory, obscene, unlawful, threatening, abusive, tortious, offensive or harassing.
Termination of Access Due to Violations. InProved may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if we determine that you have violated these T&Cs or other agreements or guidelines which may be associated with your use of the Site. You also agree that any violation by you of these T&Cs will cause irreparable harm to InProved, for which monetary damages would be inadequate, and you consent to InProved obtaining any injunctive or equitable relief that InProved deems necessary or appropriate in such circumstances, without limiting InProved’s other available remedies. Further, InProved may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) discontinuance or material modification of the Site or any service offered on or through the Site, or (3) unexpected technical issues or problems.
THE SITE AND CONTENT, AND ALL SERVER AND NETWORK COMPONENTS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND INPROVED EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT INPROVED DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND INPROVED DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM INPROVED OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR YOUR BUSINESS DECISIONS.
BSP means Bullion Savings Plan.
BSP Gram means 1 gram in fine weight of gold, silver or platinum, backed by InProved’s inventory of the respective precious metal and convertible to physical bullion products under the Bullion Savings Plan..
Cryptocurrencies mean digital currencies in which encryption techniques are used to regulate the generation of units of currency and verify the transfer of funds, operating independently of a central bank such as e.g. but not limited to Bitcoin, Bitcoin Cash, Ethereum and Litecoin.
Customer means a person that registers any account on any of InProved’s Website, or transacts with InProved on any Product or Service.
Customer Due Diligence or CDD both mean a due diligence enquiry on a Customer to obtain Know-Your-Customer information for the purpose of compliance with any regulatory regime or policy of InProved which will include requests for information and documents relating to the Customer’s identity and finances such as the Customer’s identification documents, income, source of wealth, and source of funds.
GST means the tax which is charged on the supply of goods and services and on the importation of goods in accordance with the GST Act.
GST Act means the Goods and Services Tax Act 1993.
Investment Precious Metals means precious metals of which the supply and import are exempt from GST under the GST Act.
Order or order means a purchase, sale or storage request placed by a Customer, either online, in person, via phone, via email or via any other method of communication that has been accepted by InProved.
NETS payment means a payment made using the Singapore based Network for Electronic Transfers (NETS).
Product or product means any product provided, sold, offered or carried by InProved, whether on a Website or in a physical store, in or at whatever location or jurisdiction.
Service or service means any service provided, sold or offered by InProved, whether on a Website or in a physical store, in or at whatever location or jurisdiction.
Terms and Conditions means the terms and conditions stipulated in this text as update from time to time.
SG Free Transport Sum means the amount in respect of “SG Free Transport Sum” amount specified in Annex 2 – Schedule of Transport Fees.
SG Transport Fee means a transport fee in the amount for “SG Transport Fee” as specified in Annex 2 – Schedule of Transport Fees.
Website, website or web site means any website owned and registered by InProved Pte Ltd, including, but not limited to, www.InProved.com
References to includes, including, including but not limited to, including without limitation and words or phrases of similar import shall be deemed to have the same meaning as the words include(s) and including and shall not be deemed to be terms of limitation but rather be deemed to be followed by the words without limitation. References to such as shall also not be deemed to be a term of limitation but rather also be deemed to be followed by the words without limitation.
Where the context so admits, words importing the singular number include the plural and vice versa and words importing gender include the masculine, feminine and neuter genders.
Save where the context otherwise requires, a reference to a person includes a reference to an individual, a firm, a body corporate and an unincorporated association. A reference to a person also includes a reference to the person’s permitted heirs, trustees, personal representatives, executors, administrators, directors, officers, employees, agents, partners, members, successors and assigns.
The prices of the products offered by InProved follow the spot-price for precious metals as well as other price mechanisms.
InProved reserves the right to cancel, refuse or reject any Order for any reason whatsoever, including cases where:
(a) Payment for any current or previous Order of the Customer has not been made, or received by InProved, in accordance with these Terms and Conditions.
(b) Extraordinary situations arise in the precious metals market.
(c) Price, stock, delivery time or availability has been published erroneously due to computer-related problems or due to human factors.
(d) Deliveries from InProved’s suppliers have been delayed or canceled.
(e) The price or other information has been published erroneously.
(f) The order is deemed questionable, suspicious, abusive or of significant risk to InProved.
If InProved cancels an order, InProved will contact the Customer to either rearrange the terms of the sale or repay the received amount. If InProved has canceled an order, the Customer has the right to demand full reimbursement of the amount paid. InProved reserves the right to retain funds from orders placed by Customers who have outstanding debts to InProved.
Notwithstanding what is stated elsewhere in these Terms and Conditions, InProved reserves the right to retroactively reverse and/or void an order where product item/s inconsistent with the Customer’s placed order has been handed out to the Customer mistakenly or erroneously in regards to product type, metal or weight. InProved furthermore reserves the right to retroactively reverse and/or void an order where InProved has handed out product item/s not fully paid by the Customer.
Where InProved deems it necessary to conduct a Customer Due Diligence (CDD) for a transaction: (a) the transaction is conditional upon InProved completing the CDD to its satisfaction; (b) the customer must provide all relevant information as requested by InProved; (c) where the Customer fails to provide the requested information in a timely manner, InProved shall have the right to discontinue the transaction whereupon the Customer warrants to immediately pay InProved an administrative fee of SGD 200; and (d) where InProved finds itself unable or unwilling to complete the transaction upon the completion of a CDD, the transaction will be deemed as never entered into and any payment made by the Customer will be returned to the Customer in accordance with this Agreement.
When purchasing from InProved’s location in Singapore, www.InProved.com, Investment Precious Metals are exempted from GST in Singapore. In the event that InProved offers products that are not exempted from GST, the price listed on the website will include GST.
InProved sells bullion products in bullion condition, unless otherwise noted. Bullion products are produced for investment purposes and often have minor defects such as scratches, marks, rough surfaces, deformities, spots, milk spots, discoloration and other similar minor defects. InProved does not change or replace items which are in normal bullion condition. For products sold in proof condition, InProved will change or replace products in cases where any visible defect is pointed out at the time when the Customer first receives the products. InProved does not change or replace any items brought back to InProved retroactively.
For InProved Mint Gold Bars and InProved Mint Silver Bars, there is a minimum holding period of 90 days, from the time of the receipt of order payment, until the bars can be sold back to InProved. Bars that are in transit, or have not been collected, or have not been stored cannot be sold back to InProved. This website may contain information that InProved Mint Gold Bars and InProved Mint Silver Bars can purchased or traded with no spread between the buy and the sell price or with a certain spread between the buy and sell price. Such information refers to orders settled in Singapore Dollars where the Customer purchases a quantity of bars or coins qualifying for the lowest price tier as presented on the website. For orders with a lower quantity than the lowest price tier or for orders settled in other currencies than Singapore Dollar, a different spread between the buy and sell price may apply.
InProved may offer products or services for sale in multiple countries. These Terms and Conditions apply to all orders regardless of which location or jurisdiction products or services are offered. InProved does not have any permanent establishment in any country other than Singapore. The Customer agrees that InProved may use an agent to fulfill order handling, vault storage, dispatchment and administrative services as required in jurisdictions other than Singapore. The Customer’s contractual counterparty is however always InProved Pte. Ltd.
The Customer is free to select the desired Website for viewing and Ordering Products or Services by clicking on the dropdown box to the right of ‘Stock Location’ (mobile: ‘Change Location’). The Customer acknowledges that Products or Services Ordered from any particular Website will be delivered from the country that corresponds to that Website.
Unless otherwise stipulated, the price for an item/items ordered by a customer is locked in at the time an order is placed, specifically, at the time the Customer confirms the purchase by clicking “Confirm”, “Place Your Order” or similarly in the online checkout or when the Customer instructs an InProved representative to place an order in the shop, via phone, e-mail or any other means of communication. When an order has been confirmed by the Customer in the checkout on the website, or via any other means of communication, an order confirmation is sent by e-mail. When an order is placed in the shop, the Customer is handed a physical order confirmation which also serves as the receipt for the products ordered. The formal invoice is sent to the Customer via e-mail when the Customer’s full payment has been registered by InProved. InProved reserves the full unconditional right to determine the price to which InProved offers to buy and sell products. InProved reserves the right to charge different prices for products and services depending on what payment method the Customer chooses. Customer orders for precious metals are binding. By placing an order, the Customer enters into a binding agreement as stipulated in these Terms and Conditions. All orders regardless of availability status, i.e. whether the products ordered are in stock or not, are binding and final.
In this section:
Cost means any cost, fee, expense, penalty, duty or charge including those for any reminder, collection, legal service, court application or court proceeding.
Price Loss means the decrease in the price of a product in an order from the time of the order to the time when the order is aborted.
The payment for an order must be sent (initiated) within one banking day from the order placement for all payment methods except for online Credit/Debit card payments where the payment must be made within 24 hours and except for cryptocurrencies where the payment must be sent (initiated) within 20 minutes. If an order is placed during a non-banking day, the payment must be initiated the next banking day. In the case of a bank transfer, the order number, which is obtained when placing the order, should if possible be marked in the message field of the bank transfer form used for transmitting payment to the recipient/beneficiary, InProved Pte Ltd.
The funds must reach InProved within four (4) banking days of placing the order. InProved reserves the right to demand payment sooner than the above-mentioned time frame. In such case, the Customer will be contacted after placing the order. The Customer bears any fee, charge or cost which the Customer’s bank or payment service provider may impose.
If the payment for an order is not initiated or completed within the stipulated timeframe, InProved will have the right to abort the order on behalf of the Customer whereupon the Customer must immediately pay InProved the Administrative Fee, any Costs incurred by InProved for processing the aborted order, and, any Price Loss for the products ordered. The invoice for an aborted order, if not fully paid, may be handed over to a collection agency or to a court for collection. If the Customer has any unsettled invoice such as for products or Administrative Fees or Costs or Price Losses, any fund held by InProved in the Customer’s favour will be allocated towards the settlement of such an invoice first starting with the earliest outstanding debt. As precious metals orders are binding without exception, InProved reserves the right to apply any and all funds held in favour of the Customer towards the payment for any of the Customer’s orders regardless of whether such orders have been aborted, or towards any outstanding Administrative Fee, Cost or Price Loss owing to the Customer’s order. If an order has been partially paid, InProved will remind the Customer to settle the outstanding amount and when full payment has not been received within twenty-eight (28) days of the order placement, the terms and conditions of this paragraph applies equally as if payment has not been initiated or completed within the stipulated timeframe and any remaining balance held in favour of the Customer thereafter will be credited to the Customer’s InProved account.
The Customer acknowledges that the Customer bears the full responsibility to send funds, including cryptocurrency funds, to the correct account number or cryptocurrency address as designated by InProved on the order confirmation. For Bitcoin Cash, the Customer acknowledges that InProved only accepts and sends coins from the Node chain and does not accept or send coins from the Bitcoin ABC chain or Bitcoin Cash SV chain.
The Customer acknowledges that InProved reserves the right to return the funds, if possible, and/or terminate the order if there are doubts over the owner, identity or origins of the funds. InProved reserves the right to conduct Customer Due Diligence (CDD) or Enhanced Customer Due Diligence (ECDD) on the Customer in accordance with the regulatory regime for precious metals dealers in Singapore. The CDD or ECDD may include requests for information verifying the Customer’s identity by obtaining information about NRIC number, passport number, occupation, nationality, address, date of birth and contact number. The Customer may be required to show proof of identifying information which InProved may copy. The CDD or ECDD may also include requests for information to establish the beneficial owner of funds or metals, questions and verification about income level, source of wealth and source of funds and whether the Customer is indeed the entity or representative of the entity behind the purchase. Where InProved has not received adequate information for the conduct of CDD or ECDD as the case may be, or deems that it is unable to complete CDD or ECDD satisfactorily with the information made available to InProved, InProved reserves the right to cancel the order, place the order on hold, or terminate any and all transactions with the Customer whereupon the Customer shall release InProved from all liabilities flowing from any consequential refusal to, delay in, or cancellation of transaction with the Customer. InProved will not be responsible for any losses due to insufficient/unclear transaction or identification details provided by the Customer.
The Customer acknowledges that any unclaimed funds of unknown origin accrue to InProved following a period of six years from the funds received by InProved.
For orders placed with InProved, Singapore is the default location, the Customer may place an order online for cash, crypto or card payment as payment method. In the case where customers want to settle in-person, the Customer must strictly make an appointment with InProved to meet at 151 Chin Swee Road, Manhattan house 02-24, Singapore 169876. No walk-ins are accepted.
InProved reserves the right to conduct CDD or ECDD on a Customer paying cash generally and specifically in a case where the amount is above SGD 20,000 or equivalent in foreign currency. The CDD or ECDD may include requests for information verifying the Customer’s identity by obtaining information about NRIC number, passport number, occupation, nationality, address, date of birth and contact number. The Customer may be required to show proof of identifying information which InProved may copy. The CDD or ECDD may also include requests for information to establish the beneficial owner of funds or metals, questions and verification about income level, source of wealth and source of funds and whether the Customer is indeed the entity or representative of the entity behind the purchase. If no supporting information is provided, InProved reserves the right to cancel the order or place the order on hold. If InProved is unable to obtain the Customer’s identifying information, after requesting for it, the Customer understands that regulations may prohibit InProved from completing the transaction and that InProved may have to terminate any other transaction entered into with the Customer.
InProved reserves the right to change the payment method. InProved will in such a case notify the Customer and may give the Customer a grace period to be able to transfer or deposit the funds to any of InProved’s bank accounts.
If any fund will be returned to the Customer’s credit card for any reason including the termination, cancellation, or modification of an order, InProved will return such funds to the credit card in the same currency in which the fund was originally paid. The Customer acknowledges that the Customer shall be responsible for and agrees to bear all loss that may result from currency conversion or any fee, charge or cost which the Customer’s bank or payment service provider may impose.
Where a Customer makes a payment to InProved in cryptocurrency for an order or commits to receiving payment from InProved in cryptocurrency, the customer hereby gives consent to InProved to hedge the transaction on a best-effort basis (referred to as “Leg 1”). In the event that any part of the cryptocurrency or fiat amount needs to be returned due to the termination, cancellation, or modification of an order, or for any other reason, InProved retains the right to unwind the hedged cryptocurrency or fiat amount from Leg 1 on a best-effort basis (referred to as “Leg 2”). The customer acknowledges and agrees to bear any loss that may result from a price fluctuation between Leg 1 and Leg 2.
A Customer may place prepayments in various currency denominations on their InProved account. These are reflected as InProved Account Balances on the Customer’s InProved account. The Customer can fund/top up their account to subsequently purchase Products and Services or withdraw such funds at any time.
The Customer can keep their InProved Account Balances indefinitely on their InProved account but can only use them with InProved to pay for InProved’s Products and Services.
InProved does not charge any account maintenance fee. A Customer can request a partial or full withdrawal of funds from his/her InProved Account Balance at any time via the InProved website. InProved does not charge any fee for receiving or sending funds, but the Customer will bear all bank charges for receiving and sending funds. InProved Account Balances do not earn interests.
To fund an InProved account, a Customer should first notify InProved of the Customer’s intention to fund the account. This can be done by sending a notification through InProved’s webapp or mobile app and sending a notification to InProved admin via livechat, or by specifying the funding amount in the “Fund account” field in a user account. Fund notifications are not binding and will expire if the funds are not received by InProved within 7 days of the notification.
Funds on an InProved account can be held in the following currencies: Singapore Dollars and US Dollars. Funds in one currency on a Customer’s InProved account cannot be transferred to another currency on that Customer’s InProved account and cannot be transferred to another Customer or third party.
A Customer can fund an account using the following methods:
US Dollar: International bank transfer
Funds will be kept on a Customer’s InProved account until the Customer places an order settled by using the funds on account or until the Customer withdraws the funds.
The minimum funding amount for an InProved account is SGD/USD/EUR 1,000 per transaction.
At the time of purchasing items from InProved, Customers can choose whether to use funds on their InProved account or settle the order via any of the other payment methods available.
Should a Customer wants to use balances “InProved account” as the payment method, the customer can notify InProved admin under the “messages” section of InProved’s webapp or mobile app, and the purchase costs will immediately be withdrawn from the Customer’s InProved account provided that there is sufficient credit balance in the account to fund that purchase. A Customer selling products to InProved may elect to have the proceeds of a sell order credited to the Customer’s InProved account for use towards future purchases of products and services from InProved, or for later withdrawal. Sales proceeds for items sold to InProved will normally be credited to a Customer’s InProved account within one banking day from the later of a) InProved taking possession of the said items sold, or b) the Customer placing the sell order. In all cases, Customers are required to provide the requisite Customer and bank information to InProved in advance of any sales. In rare cases, the crediting of funds may take up to six banking days.
A Customer may withdraw funds from the Customer’s InProved account at any time. A Customer withdrawal request is typically processed within one banking day provided the Customer has supplied InProved with the necessary requested Customer and bank information. In rare cases, withdrawals may take up to six banking days or be further delayed if placed on hold for verification purposes or due to suspicions or abnormal account activity.
InProved does not charge any fee for withdrawals although the Customer bears any loss that may result from currency conversion or any fee, charge or cost which the Customer’s bank or payment service provider may impose. There is no maximum or minimum withdrawal limit.
A Customer can withdraw funds from the Customer’s InProved account in the following ways:
If a Customer has an outstanding order, obligation or liability to InProved, InProved may use the funds on that Customer’s InProved account, regardless of currency, to settle the outstanding order or invoice when the amount is overdue. Holding a negative balance on an InProved account is prohibited. Where a Customer has multiple currency balances and a negative balance arises on one currency balance as a consequence of an order being amended, the Customer agrees that InProved shall have the right to offset a negative balance in one currency by using funds maintained by the Customer in another currency. InProved may also offset the negative balance with any funds subsequently added to that Customer’s account.
A Customer may only open one InProved user account. In providing Customer information online or via any other means of communications, a Customer must provide true and correct Customer information to InProved. For security reasons, transactions involving InProved Account Balances can only be carried out by the Customer being logged in to the Customer’s user account and not via telephone, e-mail or any other way of communication. The Customer acknowledges that any such transaction must be initiated from the Customer’s user account.
A Customer who maintains an InProved Account Balance must keep his information on the account updated. A Customer may be requested to further enter a PIN code, in addition to a password, both of which are required on the InProved webapp and mobile app, every time the Customer initiates a transaction related to that InProved account. A Customer can update the Customer’s account information anytime by logging into the InProved webapp or mobile app. When placing orders with InProved and/or utilizing an InProved Account Balance, the Customer authorizes InProved to make inquiries in regards to establishing Customer knowledge and/or to validate that Customer’s identity. This may include but not be limited to asking a Customer for a copy of the Customer’s identification, a copy of a utility bill, asking about the Customer’s occupation, background or purpose of transaction and source of funds. In cases where InProved has requested such due diligence information but is unable to complete the verification process of the due diligence measures, InProved shall not commence or continue the business relationship with the User or Customer. In case InProved is unable to complete the verification process due to the Customer being unresponsive or the Customer refusing to provide any document or information requested by InProved and InProved as a consequence may transfer back the funds to the Customer and/or close the Customer’s InProved user account, InProved will debit an administration fee of SGD 200. In the case of InProved closing an InProved account due to, for example, but not limited to, the customer being unresponsive or refusing to send in requested documents and/or reply to the questions asked by InProved or the Customer does not settle storage fee invoices despite repeated e-mail and mail reminders or the Customer abusing InProved’s system and InProved cannot via phone, e-mail or mail reach the customer, any assets or funds on the customer’s InProved account accrue to InProved following a period of six years after InProved, via letter to the Customer’s registered address on his/her InProved account, having notified the customer about the account closure instructing the Customer to provide InProved with bank account details for transfer of the assets on the Customer’s InProved account.
InProved reserves the right to debit a fee of SGD 500 or SGD 100 per hour, whichever is higher, to reply to duly authorised requests for information, such as, but not limited to, court proceedings, divorce proceedings and bankruptcy proceedings.
All orders placed with InProved are from Singapore as location, and would be shipped to Brinks Singapore at its kaki bukit address or Le Freeport address by default, unless a special arrangement is made prior. InProved reserves the right to determine which Brink’s Singapore vault to transport to. Upon the online order being placed, the Customer can proceed to pick up location to pick up the items ordered assuming that the payment has been settled. For all purchases, prepayment is required, and that is also how InProved keeps its purchase prices low. The Customer must make an appointment with an InProved representative to collect (Pick-up) it’s purchases or notify the InProved representative to ship or transport the purchase to another location. For verification purposes, the Customer must provide identification for the collection during such an inspection, pick-up or transport request.
An authorized representative of the Customer can also pick up the order, provided that sufficient identification including a copy of the Customer’s identification and a signed letter of authorization from the Customer is presented. InProved requires the Customer or his/her authorized representative to sign an acknowledgement upon receiving the items from InProved. InProved reserves the right to refuse to hand over the items ordered, in the event that the identity of the Customer or his/her authorized representative or their relationship is not verified, or in the event the payment for the items ordered is not confirmed.
The products are typically available to the customer for pick-up at Brink’s Singapore on a T+1 basis after funds are received. InProved will notify the customer, via webapp and mobile app, showing the status of the transaction (for e.g funds received, item on-route to Brink’s Singapore, item stored with Brink’s Singapore). For larger volumes, the items will normally be stored with Brink’s Singapore with 7 business days of a payment received. In extraordinary cases with circumstances outside of InProved’s control such as, but not limited to, delays from our suppliers, transportation delays and so forth, InProved reserves the right to initiate the delivery within 60 days of the placed order. InProved insures all deliveries from its suppliers. In the unlikely event that the items are damaged or missing in transit from its suppliers, InProved reserves the right of further delay of the delivery or repayment upon settlement of the claim with its insurer.
There is no time limit of when Customer must pick-up the products after the Customer is notified by InProved that the items are delivered to customer (stored in vault). The customer can arrange themselves or an authorised representative to pick-up the products from Brink’s Singapore vault at any time. InProved reserves the right to process the products in vault storage and debit storage charges as well as any withdrawal charge in accordance with prevailing schedule for storage fee. The customer can however assuming valid reasons, contact Brink’s Singapore directly to arrange delivery and transport to another Customer address.
All items purchased by the Customer includes an initial fee for storage and transport to a Brink’s Singapore facility. For ordered items not picked up after six months, InProved reserves the right to charge additional storage and audit fees at Brink’s Singapore prevailing rate. InProved also reserves the right to debit such charges directly from the user’s cash balances if available.
The Customer must acknowledge within six months that there are items stored with Brink’s Singapore. InProved shall have the right to immediately acquire all unacknowledged items at InProved’s prevailing Customer sell price without reference to the Customer and all storage and late pick up fees accrued shall be paid out of the proceeds of such sale. Any excess amount will be credited to the Customer’s InProved account. Unclaimed and unacknowledged items will accrue to InProved following a period of six (6) years. For the aforesaid purpose, the Customer hereby authorizes InProved to conduct such sale, payment and accrual on behalf of the Customer.
For customers already located within Singapore, they can choose to have their items transported to them or have their items stored in the vault. Orders transported will be subject to a SG Transport Fee. Orders of or above the SG Free Transport Sum will enjoy Free Shipping.
InProved will always bear the risk for the delivery until the Customer has signed to collect or ship the items.
Transport will be initiated as soon as possible after the full payment has been received. Delivery for items will normally be initiated within one (1) workday upon receiving payment. For items listed with a specific delivery date, delivery will normally be initiated within 7 business days of the listed delivery date. In extraordinary cases with circumstances outside of InProved’s control such as, but not limited to, delays from our suppliers, transportation delays and so forth, InProved reserves the right to initiate the delivery within 60 days of the placed order. InProved insures all deliveries from its suppliers. In the unlikely event that the items are damaged or missing in transit from its suppliers, InProved reserves the right of further delay of the delivery or repayment upon settlement of the claim with its insurer.
For orders that are transported; in the unlikely event that an iteml has not reached the Customer’s address within 7 workdays from the time the Customer received the e-mail notification of the order being sent, the Customer must contact InProved, which will conduct an investigation of the delivery.
If thereafter InProved notifies the Customer that InProved’s courier service provider has provided a signed proof of delivery for that order, the Customer must, within 48 hours of the notice, provide InProved with a copy of a police report filed by the Customer about the non-receipt. Failing that, the Customer will be deemed to have signed for the delivery and the order deemed to have been received by the Customer.
If the Customer’s package is damaged or opened upon delivery, the Customer must notify the courier/post office immediately and make a note of the damages on the delivery receipt before contacting InProved.
If the Customer receives incorrect or damaged items, the Customer must contact us immediately in accordance with our limited-returns policy.
If the Customer orders several items with different delivery times, the items will be delivered at the time when all items are available for delivery.
All coins are delivered in coin flips or coin envelopes unless otherwise stated.
In the case where a transport delivery for a pre-paid order is returned to InProved, InProved keeps the item for six (6) months during which time the Customer can make claim for the item. InProved will debit a fee of S$200 plus transport costs to resend the parcel. If the parcel is unclaimed following six (6) months, InProved reserves the right to process the items into Vault Storage and charge storage fees and withdrawal fees in accordance with Schedule of Storage Service Fees. In the event that the item is unclaimed after 6 years, ownership of the items in the parcel will accrue to InProved.
All items ordered are delivered from Singapore. The customer can notify InProved to ship to an address outside of Singapore, from which Brink’s Singapore would be responsible for such a shipment. The customer is responsible for the costs of shipping to this address outside of Singapore, such as shipment fees, import costs such as, but not limited to, import taxes, import duties, import tariffs or import declarations where applicable.
InProved is not responsible for losses or damages in the case of uncollected or returned items.
This Agreement represents InProved’s assurance to its Customers that Customer owned bullion products stored under this Agreement are held under the direct legal ownership of the Customer, and located at the vault location administered by Brink’s Singapore.. Customers are assured that all bullion products are securely stored at Brink’s Singapore, protecting the Customer’s unencumbered ownership of the bullion. All allocated bullion stored under this Agreement shall be recognized to be the property of the Customer at all times with InProved only acting in the capacity of procurement facilitator and Brink’s Singapore as storage provider. This storage agreement and the storage services provided under this Agreement is not a financial or fiscal service or a financial or fiscal product but an Agreement for providing procurement and storage of physical precious metals.
When the Customer selects to purchase bullion from InProved, the delivery is effectuated to the Customer at the time of InProved setting the order status of the order to “Stored in Vault” and notifying the Customer thereupon by sending the Customer an e-mail to the Customer’s registered e-mail address. InProved is thereafter merely acting as a procurement provider, with Brink’s Singapore acting as Vault Storage Provider and cannot and will not encumber, lease or collateralize the Customer’s bullion in any way.
The Customer can place an order for physical collection or withdrawal of his/her bullion online at InProved’s website anytime 24/7.
For bullion stored with Brink’s Singapore, facilitated by InProved, the Customer can select to have the withdrawn bullion shipped to the Customer’s delivery address. Such arrangement is handled exclusively by Brink’s Singapore, and insured and guaranteed by Brink’s Singapore for all liabilities. For bullion stored at Brink’s Singapore, the Customer can personally collect the withdrawn bullion three (3) business days after the later of a) placing the withdrawal order online, or b) notifying InProved of the withdrawal request.
When an order has been placed, vault storage at Brink’s Singapore is the default delivery method, the order is visible under the Customer’s account at Payments > Transactions tab when the Customer is logged in. Orders that are payment pending are highlighted in italics with the text “PENDING PAYMENT”. The pending payment amount can be found in the “transactions tab” under the “payments section”. Bullion that is payment pending cannot be sold or physically withdrawn. Once InProved has received the payment from the Customer, the marking for payment pending will be removed and replaced with on-route to vault, the Customer can sell or initiate the physical withdrawal of the bullion at any time with the exception of InProved Gold Bars and InProved Silver Bars where a minimum holding period of 30 days apply. All bullion bought is for vault storage at Brink’s Singapore and is displayed under the Customer’s Cash & Bullion Dashboard across all locations.
The ownership certificate, found at InProved’s website under Files section is available when the Customer is logged in, uploaded as soon as an item is delivered by InProved and received by Brink’s Singapore.
The Customer can at any time place orders to sell stored bullion to InProved at InProved’s website. The Customer is responsible to ensure that the Customer fills in the correct Customer information including selecting the correct preferred cryptocurrency and inputting the correct payment details, such as bank account number or cryptocurrency address, when selling bullion to InProved. The Customer furthermore acknowledges that InProved assumes no responsibility for losses resulting from inaccuracies in payment details such as the Customer having selected an incorrect cryptocurrency or the Customer inaccurately inputting the bank account details or cryptocurrency addresses. The Customer must always approve any sell order by entering the Customer PIN code to verify the transaction. The Customer must read and agree to the Terms and Conditions in this Agreement and agree that the order is binding before placing the order. Notwithstanding what is stated elsewhere in these Terms and Conditions, InProved reserves the right to retroactively reverse and/or void a Customer sell order where the price for the product/s sold by the Customer had been published erroneously on InProved’s website due to computer-related problems, due to problems concerning price data or due to human factors.
InProved will verify the Customer’s order and initiate payment, within 6 business days of the order placement.
Sell orders that have been placed by the Customer are removed instantly from the Cash & Bullion Dashboard and from the ownership certificate under files section.
In the event of very large orders, unforeseeable events, large price fluctuations, extraordinary situations etc., InProved reserves the right to initiate payment, as soon as possible, within 30 business days.
InProved reserves the right to restrict payment to a certain payment method for a specific order. Furthermore, the Customer may have to sign relevant documentation to acknowledge receiving the payment.
A Customer may hold proceeds from a sell order on their InProved account for a future purchase from InProved.
The Customer is allowed to withdraw any and all bullion products stored under the Customer’s account with InProved at any time by placing an order to withdraw being logged in on the Customer account on InProved’s website. The bullion can either be collected personally from Brink’s Singapore, or shipped to the Customer’s shipping address for all locations by Brink’s Singapore. To withdraw bullion, the Customer simply notifies InProved admin via livechat, informing the admin of the quantity the Customer would like to withdraw for each item, and any shipping requirements. For the Bullion Savings Plan, the Customer can convert BSP Grams of gold, silver or platinum into physical bullion bars produced by LBMA refineries at any time, subject to product availability, by placing an order to withdraw for the Bullion Savings Program through the Customer’s account on InProved’s website. The Customer must always approve any withdrawal by entering the Customer PIN code to verify the transaction.
In case the Customer would like to personally collect bullion stored in Singapore, upon notifying InProved of the quantity of each item to withdraw, the Customer can confirm with InProved an appointment date to book a date and time for the personal collection of the bullion stored at InProved’s Singapore vault facility. Identification must be presented in order for InProved to release the withdrawn bullion to the Customer. The Customer will be required to sign a confirmation acknowledging that the Customer has received the withdrawn bullion.
The ownership certificate will be immediately revised after the Customer has placed a withdrawal order.
A fee will be applied for each instance a withdrawal is initiated in accordance with Schedule of Storage Service Fees.
All withdrawal orders are binding. If the Customer decides not to proceed after ordering a withdrawal, the Customer will still be liable to pay the withdrawal fee.
Full withdrawal of the Customer’s allocated bullion holdings is always allowed assuming that the Customer has settled any outstanding fees or debts owed to InProved before the release of the bullion.
All bullion products stored with InProved or Brink’s Singapore, as the Customer’s storage provider, are fully allocated in physical metal, insured for all risks and stored in vault storage.
All bullion products purchased by Customers are fully physically allocated. InProved guarantees that the total amount of physically allocated bullion in storage matches the total amount of bullion owned by vault Customers. All bullion products purchased by Customers are owned directly by the Customer.
Bullion products held under direct Customer ownership will never be subject to any kind of encumberment such as leasing, collateralization or any other type of derivative transaction of any type, and will remain the Customer’s property for safekeeping until sold or withdrawn by the Customer.
The Customer agrees that the bullion owned by the Customer will be physically stored in InProved’s vault located with Brink’s Singapore.
By going to Cash & Bullion Account, Customers can view their bullion allocation in all vault storage locations, to check that their bullion holdings matches their records, matches the uploaded photographs under the account. Customers can furthermore view third party Audit Protocols and view Ownership Certificates and Vault receipts when being logged in to their accounts.
The Bullion Savings Plan (BSP) is a savings product offered by InProved. BSP Grams are backed by bullion in InProved’s non-customer owned inventory. The Customer is able to verify the BSP Grams under Home > Bullion and Bullion portfolio table, upon logging in to his/her account. This product allows Customers to buy, sell and convert/withdraw BSP Grams. BSP Grams can be converted/withdrawn to physical bullion to products pre-defined by InProved. BSP Grams can be sold back to InProved at any time. The price of BSP Grams fluctuates with the price of physical precious metals. InProved reserves the right to alter the price mechanism for, and/or restrict or alter the availability of BSP Grams at any time due to, but not limited to, changes in the spot market price or spot market conditions, changes in the price or conditions in the physical market of precious metals, extraordinary situations on the precious metals markets, situations with significant risks for InProved, or changes of the legal framework under which BSP Grams are covered. Free BSP Grams may be awarded to Customers from time to time as an incentive for the Customer to try InProved’s services. BSP Grams are not a commodity contract as defined by The Commodity Trading Act (Chapter 48A). Delivery for BSP Grams can only be conducted in increments of weights as determined by InProved.
The Customer shall obtain full and unencumbered ownership of the Customer’s allocated bullion products when the Customer has settled the outstanding amount for the bullion itself as well as for the services provided as stipulated in this Agreement. As non-serial numbered bullion products are fungible, InProved guarantees that the Customer is owner of the exact amount of bullion products purchased, allocated to the Customer’s account as evidenced by Brink’s Singapore’s storage receipts provided to the Customer.
The Customer’s ownership of the Customer’s bullion is evidenced by the bullion being listed in the Cash & Bullion Dashboard under the Customer’s online account with InProved. InProved furthermore issues a confirmation through an order status update sent to the Customer via e-mail as soon as the order has been finalized. A Brink’s issued account report, is uploaded to Customer’s online account and states the type and quantity of bullion currently held by the Customer in the vault. These can be viewed and printed from the Files Section at any time. The Brink’s issued account report lists all products for which the Customer has paid in full and stored at Brink’s Singapore. The account report is updated as soon as any new transaction is finalized such as buying, selling or withdrawing bullion. The account report indicates all bullion items stored with Brink’s Singapore, owned by the Customer.
The Customer has full legal ownership to the exact quantity of the exact bullion product type ordered. As soon as the payment for an order has been processed by InProved, the allocated quantity of products of the product type ordered,, will be delivered to Brink’s Singapore and held under the Customer’s direct legal ownership. If the Customer has ordered items which are not in stock at the time of the order, the funds would still be in Customer’s cash account and the items will be delivered to Brink’s Singapore, under the Customer’s direct legal ownership, as soon as they are available for InProved’s procurement.
InProved also provides Live Inventory / Account reporting via InProved’s webappa and mobile app, for which the Inventory data is provided by Brink’s Singapore’s API. This Live Account Report displays the full list of InProved’s vault account number records. All Customers can verify that this record contains the correct balance of the different bullion product types stored under their account number issued by Brink’s Singapore as storage provider. All other Customers can likewise verify their holdings. The Live Inventory/Account Report records matches the records in InProved’s internal administration system exactly and are also used for the purpose of the third party audits. The Live Inventory/Account Report furthermore displays all the serial numbers of all bullion bars held on behalf of customers. The sum of total bullion owned by InProved account holders matches the quantity stored in the vault exactly. The reconciliation is furthermore documented by InProved taking pictures of the Customer’s holdings at the time of processing the order into vault storage and by third party audits arranged by InProved on a regular basis.
All purchase orders where InProved will be processed by InProved into Vault Storage within one (1) business day of receiving the full payment for the order. Orders with products listed for pre-sale at the time of the Customer placing the order will be processed by InProved within seven (7) business days of the transit date indicated in the Checkout and on the order confirmation. In extraordinary cases with circumstances outside of InProved’s control such as, but not limited to, delays from our suppliers, transportation delays and so forth, InProved reserves the right to delay the processing into Vault Storage up to 60 days of the placed order. InProved insures all deliveries from its suppliers. In the unlikely event that the items are damaged or missing in transit from its suppliers, InProved reserves the right of further delay of the delivery or repayment upon settlement of the claim with its insurer.
InProved and InProved designated storage and logistics provider, Brink’s Singapore, shall only act as storage provider for allocated bullion to which the Customer holds full ownership. The sole purpose of InProved handling the allocated bullion belonging to the Customers is for the purpose of storing it. The Customer has full direct legal ownership of all allocated bullion and can sell, physically audit or physically withdraw his/her bullion.
InProved and/or Brink’s Singapore ensure that Customer bullion products are held for Customers solely and that the bullion cannot be encumbered in any way by e.g. leasing or collateralization.
The Customer agrees that bullion products owned by the Customer can be identified anonymously under the Customer’s vault account number as updated in the Live Inventory/Account Report published by InProved. The Customer can thus login to his/her InProved account and go to the Live Inventory/Audit Report to view all Customer bullion holdings in Brink’s Singapore per Brink’s issued sub-account number. The serial numbers for all serial-numbered bullion bars for all Customer holdings are reflected under the Live Inventory/Audit Report. This facilitates the Customer in auditing that there is no double allocation of bullion, as bullion can never be double-assigned to multiple Customers, and that the pictures and serial numbers, where applicable, of Customer bullion holdings are matching with the Live Inventory/Audit Report records of Customer bullion holdings.
When a Customer bullion order is processed into vault storage, Brink’s Singapore’s administration officer processes the request and signs the receipt confirmation with his/her initials to confirm that the correct items have been received and is being processed into Customer vault storage. Another Brink’s administration officer double-checks that the correct items have been prepared and signs with his/her initials to confirm that he/she has double-checked the items. The receipt preparation is done under camera surveillance.
Customer owned bullion that is stored by InProved, on behalf of its Customers as storage provider, is stored separately from InProved’s own stock inventory. For larger volumes, InProved creates a holding company for their Customers, so that the customers can store with Brink’s Singapore, directly under the name of that holding company. The Customer can access pictures of his/her stored bullion items under Files section, to verify its existence and to verify that it matches the quantity as recorded in the Live Inventory/Account Report.
InProved reserves the right to change the order and storage structure, preparation or packing procedure at any time to improve the procedure, to make Customer withdrawals and Customer audits more effective, to facilitate external audits or to comply with other requirements.
The vaults used by Brink’s Singapore to store bullion are under strict surveillance. All bullion is fully insured during storage by Brink’s Singapore, the insurance covers for the possibility that the bullion may be assigned to a sub-custodian. In all cases, InProved will ensure that Brink’s Singapore holds adequate insurance coverage and store the bullion under strict surveillance.
InProved conducts frequent inventory audits. Third party external audits are conducted yearly by a third-party auditor.
The Customers’ online vault storage account is designed with multiple security features to avoid illicit access. With the quadruple security of e-mail, password, PIN code and 2-factor authentication, Customers can rest assured that their accounts are safe. The Customer must not disclose the password or PIN code of their account to any third party or allow any third party access to the password or PIN code.
For security reasons, vault orders and vault transactions can only be carried out by the Customer being logged into the Customer’s account and not in person, via telephone, e-mail or any other way of communication. The Customer acknowledges that any vault orders or vault transactions will have to be initiated from InProved’s Customer’s account.
Bullion held in the vault can only be bought from InProved, sold to InProved or be physically withdrawn by the Customer thus avoiding any third party security risk in any transaction. The Customer agrees not to allow any third party to transact using the Customer’s account.
The Customer must be logged in to change any Customer information on the Customer’s account. All changes made on the Customer’s account will trigger an automatic e-mail to the Customer’s registered e-mail address. The customer must notify InProved immediately in the event the Customer receives an e-mail detailing changes that have not been initiated by the Customer.
Although optional, InProved strongly advises all Customer account holders to enable 2-factor authentication. There are two options for 2-factor authentication, Google Authenticator or SMS Text Message. With Google Authenticator, the Customer will scan a QR-code from a pop-up on InProved’s website or input a secret key using the Google Authenticator app upon enabling 2-factor authentication via Google Authenticator on InProved’s website. The Customer will then have to input a Google Authenticator Code upon every login attempt. With SMS Text Message 2-factor authentication, a code will be sent via SMS text message to the Customer’s mobile phone upon every login attempt. The Customer is then required to enter the code sent to the Customer’s mobile phone to complete the login and access his/her InProved account.
The Bullion Savings Plan is an incremental payment scheme which allows Customers to buy BSP Grams of gold, silver or platinum in increments, then convert their BSP Grams into physical bullion bars produced by LBMA refineries.. BSP Grams are backed up by InProved’s non-customer owned precious metals inventory. BSP Grams are not traded or related to any commodity market. The Customer can only buy, sell or take delivery of BSP Grams through InProved’s website and cannot resell or convert the BSP Grams elsewhere.
InProved backs up the BSP Grams with at least the same amount of precious metals.
InProved reserves the right to allocate the Customers’ withdrawal of BSP Grams from one brand of bullion to the other of the same metal. InProved reserves the right to price BSP Grams to a price determined by InProved, which may or may not have a pre-defined pricing mechanism, including but not limited to the spot price of precious metals, price premiums, market conditions and risks for InProved. InProved reserves the right to amend or change the buy and/or sell price and/or conditions for conversion/withdrawal, including withdrawal increments, of BSP Grams at any time.
BSP Grams are not a commodity contract as defined by The Commodity Trading Act (Chapter 48A).
There are no minimum or maximum limits to the amount of BSP Grams the Customer can purchase although InProved reserves the right to reject orders or limit the supply of BSP Grams. There are no additional surcharges for buying, selling or converting/withdrawing BSP Grams except for InProved’s ordinary storage charges as follows in the Schedule of Storage Service Fees in this Agreement.
InProved reserves the right to retract BSP Grams awarded at no cost to a Customer one (1) months subsequent to the BSP Grams being awarded, in the case where the Customer has not utilized his/her account for any purchases during the said period. For Customer accounts with past purchases but no current holdings, InProved reserves the right to retract the awarded BSP Grams one (1) month subsequent to the last account activity. In the case where a Customer account is closed or locked, InProved reserves the right to retract BSP Grams awarded without cost to a Customer one month subsequent to the account being closed or locked.
The Customer agrees to make payment of storage fees to InProved in accordance with the fee structure as presented in the Schedule of Storage Service Fees, in order to continue to take advantage of the services provided by InProved as outlined in this Agreement.
InProved may modify the fees upon not less than seven (7) days’ notification to the Customer.
Storage charges are invoiced upfront yearly on 1 March each year or when you sell or withdraw your bullion – whichever takes place first. Storage related fees and charges are due and payable within thirty (30) days of the date on the invoice issued to the Customer. If InProved does not receive the due payment within the prescribed 30-day period, InProved may assess a late fee for each reminder as well as interest as specified in the Schedule of Storage Service Fees for as long as the past due amount remains unpaid, but in no case will the late fee and interest be greater than the maximum amount allowed by applicable law. The Customer grants InProved a security interest and lien on the bullion stored under this Agreement. Notwithstanding the late fees, InProved may at its discretion, exercise the security interest and lien, by selling part or all of the bullion belonging to the Customer to secure payment of the invoiced expenses, if payment is not made within thirty (30) days of it being due. Where such sale of bullion does not produce enough funds to cover for the invoiced expenses, InProved may take further steps to recuperate the outstanding amount. In the event the sale of bullion under this clause results in excess proceeds, InProved shall remit those funds to the Customer.
The Customer authorizes InProved as an agent, limited in scope, to arrange for the storage, moving and coverage of the Customer’s precious metals holdings, arrange sub-custodians etc. as deemed necessary in the situation. InProved may sub-bail the storage of bullion to a secure facility operated by an independent storage service provider. InProved may transfer the bullion within different vaults without giving prior notice to the Customer.
The Customer acknowledges and agrees that InProved may enter into agreements as agent on behalf of the Customer for the purpose of storing, moving, covering and auditing the Customer’s precious metals holdings.
InProved reserves the right to publish anonymous Customer bullion holding lists on its website based on the Customer vault account numbers. InProved furthermore reserves the right to supply independent third party auditors with Customer bullion holdings lists based on the Customer vault account numbers for the purpose of independently auditing all Customer holdings.
InProved, or its service provider for storage Brink’s Singapore, conducts frequent stock inventory audits as well as external audits. InProved may publicize the result of such audits on its webpage.
The Customer must open an account online to purchase bullion online, to store bullion in vault storage or to maintain an account balance with InProved. To open an account, the Customer must enter the Customer’s correct Customer information including an address and choose a password. At the time of placing the first order or transaction, the Customer must also select a PIN code consisting of a minimum of 4 digits. The Customer will have to re-enter the PIN code for certain subsequent transactions relating to vault storage or an InProved Account Balance.
When the Customer has opened an account, the Customer will receive a confirmation sent to the Customer’s registered e-mail address. The Customer will also receive e-mail confirmations of buy orders, sell orders and bullion withdrawals, as well as e-mail notifications about funding and withdrawal activities on their InProved Account Balances. The Customer shall notify InProved immediately in the event the Customer finds any discrepancies on the Customer’s account or on any e-mail notifications, e-mail updates, e-mail statements, in any SMS text messages or in any other communication sent to the Customer’s registered e-mail address, registered mobile phone number or registered address.
All bullion stored on behalf of the Customer in the vault is reflected under User account > Bullion and Bullion portfolio tables. The Customer can also open Business account with InProved from the webapp or mobile app, and procure bullion for that Business. The Customer shall notify InProved immediately in the event the Customer finds any discrepancies between the Customer’s recorded transactions and the Bullion tables.
To prevent abuse, each Customer is only allowed to create one user account with InProved. Notwithstanding, each Customer is allowed to create multiple business accounts with InProved and advise each business to procure bullion under the business name. Any user found to have abused the system or holding multiple user accounts may be blacklisted and barred from future transactions with InProved. InProved reserves the right to retract the free BSP Grams from account users found to have abused the system. InProved furthermore reserves the right to merge accounts if the Customer has opened multiple user accounts.
InProved reserves the right to suspend or terminate an InProved account for any reason, including but not limited to events where:
(a) Orders have been placed from the account but where payment has not been initiated at all or has not reached InProved within the time frames given by these Terms and Conditions
(b) The Customer has abused InProved’s system by e.g. but not limited to: opened several accounts and placed an excessive amount of small orders within a short time period leading to unreasonable administrative burden.
(c) The Customer has not responded to, been unwilling to respond, acted suspiciously or responded unsatisfactorily to a Know-Your-Customer, Due Diligence or Periodic Review request.
(d) InProved suspects that the Customer is using his/her InProved account for illegal or disallowed purposes.
(e) InProved suspects that the Customer has attempted or conducted fraudulent activities.
(f) The customer has outstanding debts with InProved remaining unpaid following more than six (6) months of the last payment date.
(g) There is an ongoing dispute between InProved and the Customer or an ongoing dispute between joint account holders or signatories of the Customer.
(h) The Customer has requested for the account to be locked or closed.
(i) The Customer has threatened, abused, insulted, harassed or acted unlawfully against InProved or any of its personnel.
Where a Customer’s account will be terminated and there is no other agreement with the Customer on asset liquidation and fund withdrawal upon or after termination, bullion held in the account will be liquidated within 1 business day of account termination at the prevailing rate; liquidation will be in the currency which InProved deems most appropriate; and funds will be remitted to the customer’s bank account as notified by the customer or held by InProved without interest in the absence of such notice.
For bullion stored in Singapore, InProved allows Customers to physically audit their metal by contacting InProved to arrange the audit. The audit must be ordered and the audit fee, as specified in the Schedule of Storage Service Fees, must be paid in full at a minimum of one (1) business day prior to the audit.
The Customer must bring identification matching the name on the account when doing the audit. There is an audit charge in accordance with the Schedule of Storage Service Fees in this Agreement.
A family member of a deceased Customer should notify InProved promptly of the Customer’s demise and provide a copy of the death certificate as soon as practicable.
The family member(s) of the deceased Customer should obtain from a Singapore court either (1) a Grant of Probate (if the deceased Customer left a will), or (2) a Grant of Letters of Administration (if the deceased Customer did not leave a will) (“Grant”). If a Grant has been obtained overseas, the family member(s) may obtain a Resealing of Foreign Grant from a Singapore court. These are usually done with the help of a lawyer in Singapore.
The personal representative appointed by the Grant must then provide us with a certified true copy of the (1) Grant (or Reseal of Foreign Grant) and (2) identification document of every appointed personal representative.
It is important that the Customer’s name and address on the InProved account match the same information on the Grant. Therefore, the Customer should ensure that his/her InProved account bears his/her full name and address according to his/her primary identification document.
For a trust account held in the name of a deceased trustee, the succeeding trustee should provide us with a copy of his/her identification document and documentary evidence that he/she has replaced the deceased trustee. The documentary evidence can be a copy of a recent statement of the existing bank account of the trust reflecting the same account number and the name of the succeeding trustee as trustee of the account.
Once we have verified the documents and information, the personal representative will be able to access the deceased Customer’s account. We reserve the right to debit a fee that will not exceed the higher of SGD 500 or 1.5 % of the value of the bullion stored under the account.
Where InProved deems it necessary to conduct Customer Due Diligence (CDD) for a transaction: (a) the transaction is conditional upon InProved completing the CDD to its satisfaction; (b) the customer must provide all information as requested by InProved; (c) where the Customer fails to provide the requested information in a timely manner, InProved will have the right to discontinue the transaction whereupon the Customer warrants to immediately pay InProved an administrative fee of SGD 200; and (d) where InProved finds itself unable or unwilling to complete the transaction upon completion of the CDD, the transaction will be deemed as never entered into and any product belonging to the Customer will be returned to the Customer in accordance with this Agreement.
The Customer has to select a PIN code consisting of a minimum of 4 digits if the Customer chooses to use InProved’s storage services or maintain a InProved Account Balance. The Customer has to re-enter the PIN code for certain subsequent transactions.
The Customer’s account will be automatically locked following a certain number of unsuccessful attempts of entering the PIN code, password or 2-factor authentication code. For an account that is locked, the Customer must contact InProved which will instruct the Customer to follow a due diligence procedure which includes, but may not be limited to, the Customer sending in a copy of the Customer’s identification from the Customer’s registered e-mail address and the Customer, subsequent to verification, logging in to the Customer’s account to select a new PIN code.
If the Customer has forgotten the Customer’s password, the password can be reset by following the instructions after clicking the link for “forgot?” under the Login area.
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InProved protects its customers personal integrity and processes customer information with full confidentiality. Following the EU-regulation on General Data Protection Regulation, effective 25 May 2018, InProved would like to inform you how the company handles personal information. Through its e-commerce system, InProved collects the personal information that its users and customers have supplied the company with. The following information is collected: name, e-mail, telephone number, address, post code, city and country. In some instances, including but limited to when a customer has funds on his or her account with InProved, InProved collects additional Know Your Customer information such as e.g., but not limited to, the customer’s nationality, a copy of the customer’s identification and a copy of the customer’s proof of address. The collected information is used to assist registered account holders and customers with information and service. InProved also uses personal information for marketing in the form of newsletters and promotional offers via e-mail or mail. It is possible to unsubscribe from the newsletters and promotional offers via the unsubscribe link that all such e-mails contain. InProved is keen to protect its customers confidentiality and does not share or sell any personal information with the exception of information that the company is required to disclose under law. InProved saves the users/customers personal information as long as there are legal obligations for the company to do so. As a user/customer, you can at any time request us to supply you with the personal information registered about you. You can at any time request us to change incorrect information and you can at any time request us to delete your personal information provided that there are no legal obligations for us to retain it. InProved’s e-commerce system is rigorously constructed to protect your personal information. There’s a limited number of staff members in managerial positions who have access to handle your personal information. If you have any questions concerning the treatment or collection of personal information, please contact InProved at support@inproved.com.
This Agreement shall be governed and interpreted according to the laws of Singapore. Any action by either party which does not comply with Singaporean laws shall be deemed void.
Any dispute arising out of, or in connection with this Agreement, shall primarily be subject to mediation between the parties and if not resolved be referred to and resolved by arbitration in Singapore in accordance with the arbitration rules of the Singapore International Arbitration Centre. The tribunal shall consist of one (1) arbitrator and the arbitration shall be held in the language of English.
a) The Customer guarantees that all representations made to InProved are true. The Customer gives InProved the warranty that none of the bullion stored under this Agreement is connected to any illegal activities.
b) All instances of fraud or attempted fraud will be reported by InProved to the police.
c) The Customer is solely responsible for understanding and complying with all laws, rules and regulations in the jurisdictions applicable to the Customer.
d) The Customer must inform InProved of any changes in the Customer’s contact details and other information provided to us, including, but not limited to: postal address, e-mail address and mobile telephone number. InProved may periodically contact the Customer to validate the information. If the information cannot be validated, InProved reserves the right to lock the account until InProved can verify the Customer’s information details.
e) Any notice communicated by InProved shall, unless otherwise noted in this Agreement, be e-mailed to the Customer’s e-mail address provided by the Customer’s InProved account. Any notice by InProved will take effect on the next day of it being sent.
f) The Customer or InProved account holder agrees to InProved sending out periodic e-mails with information about the market, products, events, promotions or similarly. The Customer can always choose to unsubscribe from these e-mails by clicking the unsubscribe link in such an e-mail.
g) In the event that the Customer fails to fulfill the obligations under this Agreement, InProved reserves the right to assign a law firm or a debt collection company to act on InProved’s behalf. Any costs or expenses incurred in relation to such an act shall be borne by the Customer.
h) The prices of the products offered by InProved are determined by different factors such as the spot price of precious metals, market price premiums, demand, supply, market sentiment, shortages of precious metals, production capacity, shipping costs, insurance costs etc. as well as internal price mechanisms and risk controls put into place by InProved.
i) Communicating with InProved or reading material on InProved’s website should not be taken as investment advice.
j) InProved does not endorse any broker and does not guarantee the investment of any Customer. The price or value of bullion may fluctuate.
k) InProved does not, whether on its own account, on behalf of any of its customers or on behalf of any third parties, engage in or offer any commodity trading services or commodities contracts, as defined by the Commodities Trading Act (Chapter 48A).
l) InProved makes no representations about the advisability of purchasing bullion as investment and does not give financial advice.
m) These Terms and Conditions are not a solicitation of any products or services and are not targeting any specific country or market.
n) The Customer may not transfer the rights and obligations under this contract to anyone else.
InProved cannot be held responsible for any loss or damage in the case the Customer has acted negligently in regard to the security of the Customer’s account generally, or password or PIN code specifically. InProved can furthermore not be held responsible for any loss or damage in case the Customer has neglected InProved’s strong recommendation of enabling 2-factor authentication. Furthermore, InProved cannot be held responsible for any Customer using an unsecured computer in accessing the Customer’s account.
InProved will not be liable for any loss resulting from, but not limited to, inaccuracies in bank details, inaccuracies in cryptocurrency payment details such as incorrect cryptocurrency selected or inaccurate cryptocurrency address input or other incorrect Customer details supplied by the Customer. InProved shall not be liable for any damages or losses, including direct, indirect, consequential or incidental damages, which the user may incur due to the use or termination of the website, or due to the fault or negligence of any entity furnishing any facilities, equipment or services used in connection with the website, or due to the failure or delays in transmission, malfunction of equipment, breakdown or failure of any telecommunications systems, software or hardware provided by any entity used to operate the website, or due to any other such similar causes beyond the reasonable control or anticipation of InProved.
If it is determined that InProved is held liable to the Customer with regard to any transaction consistent to this Agreement, InProved’s liability to the Customer in relation or due to any transaction shall be limited to the amount paid by the Customer in such transaction. In no event shall InProved be held liable for any indirect, consequential, or exemplary damages.
InProved is not liable for failure to perform its obligations if such failure is a result of a superior or irresistible force or Act of God that cannot be reasonably anticipated or controlled.
If InProved asserts Force Majeure as an excuse for failure to perform its obligation, InProved must prove that it took reasonable steps to minimize delay or damages caused by foreseeable events. The Customer shall not make any claims for any appreciation in value of the bullion or any damages under any and all circumstances.
InProved’s liability in regards to stored bullion is borne by Brink’s Singapore and shall commence at the time of the Customer’s settlement of the bullion purchased and shall remain in effect until the time when the Customer sells all bullion stored in the vault or is withdrawing the bullion physically.
Brink’s Singapore assumes liability for the bullion stored under this Agreement for any and all loss of the bullion according to the accepted liability standards of the bullion industry, including, but not limited to, mysterious disappearance, robberies, burglaries, theft, and employee infidelity. Brink’s Singapore shall not be liable for any loss or damage, cost or expense to the bullion while in storage directly or indirectly due to or as a result of the following situations:
a) Events of war, invasion, acts of foreign enemies, hostile acts of sovereign or government entities, warlike operations, hostilities (whether war be declared or not), civil war, rebellion, insurrection, riots, uprising, martial law, military or usurped power.
b) Seepage or any kind of pollution and/or contamination, discharge of pollutants or contaminants, existence or release of which endangers or threatens to endanger the health, safety or welfare of persons or the environment.
c) Use of or effects arising from chemical, biological, bio-chemical, radioactive or electromagnetic weapons. Use of or effects arising from any device employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or any act of a public enemy. Use of or effects arising from nuclear reaction, nuclear radiation, nuclear detonation or radioactive contamination however such nuclear reaction, nuclear radiation, nuclear detonation or radioactive contamination may have been caused. Use of or effects arising from ionizing radiation from or contamination by nuclear sources or nuclear matter. Use of or effects arising from radioactive, toxic, explosive or hazardous or contaminating properties associated with nuclear installation, nuclear reactors, other nuclear assembly, nuclear sources or matter.
d) Natural aging, gradual deterioration, rust or oxidation or warping.
e) Cessation, fluctuation or variation in, or insufficiency of water, gas or electricity supplies and telecommunications of any type or service.
f) Any loss or damage to electronic data or loss or damage by electronic means including but not limited to any form of cyber-attack or means for inflicting harm caused by computer hacking, computer virus, malicious code or computer corrupting on the Customer’s or InProved’s computers, devices, electronic or technical equipment or those belonging to a service provider for which InProved has sub-bailed storage.
g) Confiscation, nationalisation, requisition, destruction, seizure, appropriation, detention, embargo, quarantine, occupation and expropriation by or under the order of any government or public or local authority.
h) Technical failures or unusual market conditions such as but not limited to market default, market closure and market disruptions.
i) Loss of use, loss of income, delay or loss of markets, depreciation or any indirect loss or damage, including, but not limited to, loss of profits or revenue due to buy or sell prices set by InProved, profits, revenue, business opportunity or reputation, whether or not caused by InProved’s fault or neglect, and regardless of whether InProved has knowledge or not, that such loss or damage may result.
j) Insolvency, administration, bankruptcy, receivership or voluntary arrangements with creditors of any third party.
k) Any failure to follow instructions of the Customer in the event of situations stipulated in clause 27.
l) Loss resulting from negligence of the Customer including, but not limited to, such negligence as mentioned in clause 28.1 or wilful misconduct of the Customer.
m) Any consequential loss of any kind.
Liability in case of loss is determined as follows by the discretion of Brink’s Singapore but can be determined, and not limited by:
– First London Market fixing price (LBMA Gold Price and LBMA Silver Price) or London Platinum and Palladium Market fixing price (LPPM Platinum Price and LPPM Palladium Price) for the described Precious Metals on the day of discovery of the loss. In case the fix is not available on that particular day, then the fix from the next immediate business day shall be used or
– Alternatively, a replacement of the lost or defective bullion with other similar type of bullion of equal weight, quality and purity should be effectuated.
The Customer agrees to indemnify InProved for any claims by a third party relating to or for the loss of the bullion.
The Customer shall indemnify InProved from all losses, cost and expenses, including reasonable legal fees, which InProved pays or incurs as a result or arising out of any dispute or litigation, whether instituted by InProved or others, regarding the Customer’s right, title or interest in the bullion.
InProved protects the confidentiality of its Customers. InProved will not divulge any Customer information relating to this Agreement or otherwise to any third party unless forced to do so under Singapore law. InProved may however disclose Customer information to its employees, agents and contractors for them to fulfill the obligations and requirements as stipulated in this Agreement.
InProved respects the privacy of its Customers. InProved’s practices concerning the collection, storage, processing, analysis, transfer, and/or use of the Customer’s personal information reflect InProved’s commitment and integrity in providing efficient and reliable services. The Customer information that is gathered by InProved is used for customer service purposes only.
The Customer must not enable any third party to access the Customer’s InProved account, open or operate an InProved account on the Customer’s behalf, or access the Customer’s computer or mobile device from which the aforesaid can be performed. The Customer must not provide any information, document or any form of verification to any third party which may be used in relation to any account at or transaction with InProved. If the Customer authorizes a representative to operate the Customer’s account at or transactions with InProved, that representative must open an InProved account in the representative’s own name and declare to InProved whom the representative acts for.
Without prejudice to any of InProved’s rights under this Agreement, where the Customer is in breach of any provision under this section: (a) the Customer fully indemnifies InProved for any loss, cost, expense, penalty and fee which InProved may incur whether directly or indirectly in relation to the Customer’s breach (Costs); and (b) InProved will have the right in respect of the Customer’s account to amend the payment terms of or invalidate any order. Where an order is invalidated under the provisions of this section, InProved will return to the Customer any payment made by the Customer towards the order after deducting Costs to the originating source of the payment, or where that is not possible then in the manner which InProved deems most appropriate for that purpose.
InProved reserves the right to limit, suspend, put on hold or close a Customer account and/or limit access to funds held on a Customer account if the Customer violates the Terms and Conditions in this document or in any other Agreement entered into with InProved.
InProved may terminate this Agreement upon fourteen (14) days’ notice given to the Customer. In case of termination, InProved will send a notice to the registered e-mail address of the Customer as provided on the Customer account with InProved or alternatively send a notice to the Customer’s registered postal mail. The Customer is responsible for the payment of all fees incurred for the sales or withdrawal of the bullion regardless of the reason for the termination.
InProved may terminate this Agreement at any time if:
a) The Customer breaches any of the terms of this Agreement
b) The Customer goes into liquidation, or is declared bankrupt
c) The Customer is suspected to be using the service of the company for illegal activities, including but not limited to, money laundering and terrorism financing.
d) The Customer fails to make punctual payment of the fees in accordance with the provisions of this Agreement.
Gold Bullion Products: 0.39% per annum
Silver & Platinum Bullion Products: 0.59% per annum
BSP Grams Gold: No storage fee
BSP Grams Silver & Platinum: No storage fee
Daily minimum storage fee: SGD 0.19 per storage jurisdiction. The minimum fee applies in case the calculated daily fee is below SGD 0.19. Customer accounts holding no bullion in Singapore or only holding BSP Grams are exempted from the minimum fee.
BSP Conversion/Withdrawal per instance: FREE
Vault Withdrawal of bullion products (other than BSP Grams) per instance: SGD 129
Customer audit of physical bullion held in the vault per instance: SGD 200
Late payment fee for storage charges/Late collection fee for personal pick-up: SGD 99 per reminder plus monthly interest of 2% on the previously accrued storage charges including on the previously accrued late payment fees.
Storage fees are calculated daily based on the mid-spot price of the metal at SGT 00:01.
SG Free Transport Sum: USD 1,000
SG Transport Fee: USD 120
At InProved, we are committed to providing our customers with high-quality precious metals and exceptional service. We use every effort to ensure that products are inspected before shipping and carefully protected from any possible damage in transit. Due to the nature of our products, please carefully review our returns policy outlined below.
Bullion Products: Due to the fluctuating nature of the precious metals market, bullion products such as gold, silver and platinum coins, bars, rounds and wafers are non-refundable and generally non-returnable.
Eligibility: Returns are only accepted for items that are incorrectly shipped by InProved or, in rare cases, damaged in transit. (Minor defects in bullion products will not be accepted as damages. Please refer to our Terms and Conditions.)
Time Frame: Any eligible return must be initiated within 3 days of receipt of the item.
Condition: Returned items must be in the same condition as when they were received. If an item is received in a sealed certificate of authenticity, the sealed certificate of authenticity must not be removed or tampered with.
Contact InProved: To initiate a return, contact us within 3 days of receiving your order. We can be reached at:
Email: support@inproved.com
Phone: Singapore +65 6950 5010
Please provide your order number, a description of the issue, and relevant photos.
Return Instructions: If your return is eligible, we will provide you with detailed instructions on how to return the item.
Package and Ship the Item: Carefully package the item to prevent damage during transit. Include the original order and a printed copy of the RMA. Ship the package to only one of these locations as advised by us:
Singapore : 151 Chin Swee Road, Manhattan House 02-24 Singapore 169876
Inspection and Replacement: Once we receive the returned item, we will inspect it for compliance with our returns policy. If the return is approved, we will send a replacement product of the same type and quality within 5 business days.
Note: This returns policy is subject to change without prior notice. Please review our policy periodically for any updates.
InProved makes it easy to procure and hold gold and silver bullion products in a tax-efficient manner.
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